About Us

This web site is owned and operated by Cook and Matthews Sport. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Cook and Matthews Sport
68A High Street Chislehurst Kent BR7 5AQ United Kingdom
Phone: 020 8467 6633
Email: shop [at] cookandmatthewssport [dot] co [dot] uk
VAT Registration Number 989869018


Company number: 07207016

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit / debit card payments and PayPal. All orders are processed by PayPal but you do NOT need to have a PayPal account, just click the "Don't have a PayPal account?" link.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We are currently only taking online orders for shipment within the UK but please call or e-mail us if you have any international requirements.

UK Mainland orders up to the value of £30 will be charged £2.50 for delivery. Orders between £30.01 and £99.99 orders will cost £6.50.

If your order value is £100 or more, delivery will be free.

Delivery Schedule

Deliveries to UK Mainland addresses will be dispatched within 1-2 working days wherever possible (stock dependent) and shipment will usually take 1-2 days more, so after placing your order, it will normally take between 3 and 5 working days to receive your goods.

You must inform us within four working days of delivery if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Your item will be tracked, and a tracking number emailed once goods have been dispatched. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will contact you to ask if you wish us to order the item for you.

Tax Charges

We are only accepting orders from the UK. The price shown includes VAT at 20%.

Credit Card Security

We use PayPal to process all orders taken through the website.

At the end of the checkout process you will be sent to a PayPal page where you can pay using a credit / debit card or use your PayPal account if you have one.

Since you only enter your card details on the PayPal site we do not ever have direct access to this information, we just get a confirmation from PayPal to say the payment was processed properly.

Guarantee

We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee. This is providing that the item has not been used and is returned as new, in its original packaging and excludes any postal costs incurred, which are your responsibility. Whatever the reason, if you are not completely satisfied, please write us a note on the back of your invoice and send that and the goods unused back to us, in their original packaging, within 14 days of receipt.

If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, our inspection may include a consultation with the manufacturer. If we agree that the goods are indeed damaged or faulty we will replace the item or refund your card. Return postage costs will also be reimbursed, up to a maximum of £6.00, if a receipt of postage is included. We recommend returning your goods by Recorded Delivery. We are unable to refund the cost of Special Delivery.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8467 6633 (International +44 020 8467 6633) or write to us at 68A High Street Chislehurst Kent BR7 5AQ United Kingdom

Privacy Policy

Cook and Matthews Sport do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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